Verzendbeleid
At Nivora, we offer free worldwide shipping on all orders. Our goal is to provide a smooth, transparent, and reliable delivery experience while ensuring orders are prepared and shipped as efficiently and safely as possible.
This Shipping Policy explains how orders are processed, shipped, tracked, and handled in situations such as delays, address issues, delivery exceptions, and shipping-related disputes.
Order Processing Time
Orders are typically processed within 1 business day after payment confirmation.
Processing includes order verification, preparation, quality checks, packaging, and handover to our shipping partners.
Business days are Monday through Friday, excluding public holidays.
Shipping Timeframes
|
Country |
Standard Shipping Time |
|
|
United States |
6–10 calendar days |
|
|
Singapore |
6–8 calendar days |
|
|
United Arab Emirates |
6–10 calendar days |
|
|
Italy |
6–10 calendar days |
|
|
Australia & New Zealand |
6–10 calendar days |
|
|
United Kingdom |
6–10 calendar days |
|
|
France |
6–10 calendar days |
|
|
Portugal |
6–10 calendar days |
|
|
Ireland |
8–14 calendar days |
|
|
Belgium |
6–10 calendar days |
|
|
Denmark |
8–14 calendar days |
|
|
Rest of EU |
6–10 calendar days |
|
|
Rest of World |
6–10 calendar days |
|
All delivery timeframes shown on our website, at checkout, or in confirmation emails are estimates only and do not include processing time.
Actual delivery times may vary due to factors beyond our control, including but not limited to:
- Courier handling and routing
- Customs clearance for international shipments
- Weather conditions
- Peak seasons, promotional periods, or holidays
- Other unforeseen logistical circumstances
Once an order has been shipped, delivery timelines are managed by third-party courier services.
Order Cancellation
If you’d like to cancel your order, you may request a cancellation within 1 hour after placing it. However, we cannot guarantee that the order can be successfully canceled, as it may already be in the processing or shipping stage. Orders that have entered this stage can no longer be canceled. Please contact us as soon as possible if you wish to request a cancellation.
Contact Us
If you have questions about our shipping policy or need assistance, feel free to reach out to us at nivorakitchen@hotmail.com.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–72 hours for tracking updates to appear, as courier systems may require time to register the shipment after dispatch.
Shipping Delays
Shipping delays may occur due to peak seasons, promotional events, holidays, customs processing, or courier-related issues.
Nivora Kitchen does not offer refunds, discounts, or compensation solely due to shipping delays.
Customers are encouraged to monitor tracking information for the most up-to-date delivery status.
International Shipping & Customs
We offer free worldwide shipping.
In most cases, customers are not required to pay customs duties or import fees. However, in rare situations where local customs authorities impose additional charges, customers should contact our support team immediately.
We will review and assist in accordance with our policies and applicable regulations. Failure to contact us before paying or disputing customs-related charges may affect eligibility for assistance or resolution.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
Orders affected by incorrect, incomplete, or invalid addresses may result in delivery failure, return to sender, or loss of the shipment and are not eligible for refunds.
If reshipment is possible, a reduced reshipping fee may apply, depending on the circumstances and condition of the returned or recovered shipment. Reshipping fees are determined at our discretion.
Failed Delivery Attempts
If a delivery attempt is unsuccessful, the courier may attempt redelivery or hold the package at a local facility for a limited time.
Unclaimed or undeliverable shipments are handled in accordance with the courier’s policies.
Lost or Significantly Delayed Orders
In rare cases where an order is confirmed lost or significantly delayed, customers should contact our support team.
We will coordinate with our shipping partners to investigate the situation. Possible resolutions may include courier investigation, tracking assistance, or reshipment, depending on the outcome of the investigation.
Contact & Support
For questions regarding shipping, tracking, address changes, or delivery concerns, customers should contact our support team through our official support channels.
Shipping Agreement
By placing an order on our website, customers acknowledge and agree to this Shipping Policy.
For information regarding cancellations, returns, refunds, or warranties, please refer to the corresponding policy pages.